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(records retention and discovery, stolen computers and handhelds)

• What are some of the challenges you face with records retention / discovery?
  
• How are you protecting from lost or stolen devices with constituent data?
  
• How are you ensuring privacy of constituent information?
  
• Are you under pressure to consolidate information from different agencies?
  
• What are your procedures for providing and tracking mobile devices? How are you securing these devices and ensuring personal privacy?

(specialization, new procedures, changing network and security infrastructure and standards)

• How is the increase in new technologies and standards impacting your internal Information Technology departments?
  
• What new complexities are you finding with new technologies such as Web 2.0, SOA, Enterprise Bus, Video, e-Document, etc.?
  
• What efforts are underway to consolidate or collapse multiple networks?
  

(more services, increased bandwidth, providing interoperability)

• What are some of the challenges you face with different agencies?
  
• How do you manage the various agency needs from an IT perspective?
  
• Do you see a movement toward more shared services?
  
• Do you run parallel networks for different agencies such as public safety or do they run their own networks?
  

(aging workforce, cost constraints, operational efficiencies)

• How have staffing shortages impacted your IT environment?
  
• What are some of your initiatives to reduce operational expenses?
  
• Have you considered different financial models (buy vs lease, PPP, outsourcing) to manage the overall work environment?
  
• What costs savings do you anticipate from convergence of infrastructure?
  
• What are you doing to recruit and hire new talent?
  

(improving communication / data exchange between agencies, consolidation of infrastructure, better utilization of assets)

• What are your plans around interoperability/convergence?
  
• What are the drivers of your initiatives?
  -administrative burden, expense maintaining, departmental consolidation, interagency workflow
• What does convergence mean to you today (depts., technologies, etc.)?
  
• What challenges would you face moving to a more consolidated approach for information?
  

(Rural broadband for economic development, Mobile broadband at muni/city/local level)

• What are your key initiatives to drive economic development in your area?
  
• What is the quality of service being provided to rural areas? Providers/carriers in the area?
  
• Where are you with satisfying the DHS disaster recovery plan? Have you taken advantage of federal disaster recovery dollars?
  
• What are some of your initiatives to improve constituent satisfaction?
  
• How would you like to improve overall service levels?
  

• What are your strategies for creating awareness of the unique opportunities found within your city/state/county?
  
• What are some of the new ways you would like to attract businesses to your area?
  
• How are you competing with surrounding cities/counties?
  
• Are you considering new revenue generating offerings?
  

How would you like to expand your citizens economic possibilities?

How would you like to enable your citizens to benefit from internet related opportunities?

Do you currently have any initiatives focused on improving communications between the government and citizens?

• Have there been any recent investments in emergency notification systems?
  
• Have you leveraged online initiatives to serve the community? (car registration, paying tickets, geographic notification systems, etc.)?

What is your strategy for improving public safety? (Video policing, interoperability, mobility, etc.)

In what ways would you like to improve the reliability of services?

In what ways would you like to improve your business continuity capabilities?

• What is your plan for reacting to an outage?
  
• How do you manage dynamic cut over situations?
  
• If an outage occurs, how do your currently communicate?
  
• How do you minimize the risk of an outage?
  

• Is inter-agency communication a challenge today?
  
• How would you like your agencies to better integrate in a time of emergency?
  

How do you enable interoperability today (radio, voice, data)?

• What challenges do you have sharing data, wired, wireless across agencies?
  
• What is the makeup of your radio network?
  

• How are you currently structured?
  
• How are decisions made today?
  
• Who controls the budget?
  
• Do you have budget/grants earmarked for interoperability?
  

What new demands are you seeing around mobility?

Is your philosophy reactive or proactive concerning communications network?

How is your network maintained - internal, outsourced, single-vendor, multi-vendor?

• How do you detect and isolate problems / outages?
  
• How has downtime impacted your organization?
  
• What is the impact of poor network performance?
  

• What are your plans around data security?
  
• How are you protecting your data from cyber attacks?
  

• How is real-time two-way video placing new demands on your organization?
  
• Do you see the need for real-time status of first responders?
  

Other than two-way communication tools, what other tools are available to your first responders?

• What is your surveillance strategy?
  
• How would you like to improve the security of your physical assets?
  
• What are some of the ways you would like to improve the overall safety of personnel?