Healthcare Trends : 
Increased Complexity
- specialization,
- new procedures,
- changing standards of care
- How is the increase in specialization impacting patient care?
- What new complexities are you finding with coding and reimbursement?
- How is the shift from treatment-based care to preventative-based care impacting your health system?
Growing Financial Challenges
- Cost and access of capital,
- non-ideal payer mix,
- rising operational expenses
- How is the high cost and restricted access to capital impacting your hospital?
- In what ways would you like to change your payer mix?
- What are some of your key initiatives to reduce operational expenses?
Ensuring Data Security and Privacy
- HIPAA,
- stolen computers/handhelds,
- EMR/CPOE
- What are some of the challenges you face with HIPAA?
- How are you protecting the hospital from lost or stolen devices with patient data?
- How are you ensuring privacy of patient information with EMR/CPOE tools?
Improving Physician / Clinician Satisfaction
- Staffing shortages,
- administrative burdens,
- improved work environment
- How have staffing shortages impacted your health system?
- What are some of your initiatives to reduce administrative burdens?
- How would you like to improve the overall work environment?
Accelerating Competition
- new care delivery models,
- defecting' physicians,
- new market entrants
- What are some of the new care delivery models you would like to develop?
- What are some of the ways you are competing to recruit and retain your physicians?
- Where are you seeing the strongest competition emerge from in your markets?
Healthcare Goals:
Increasing time with patients
If you had more time to allocate to patient care, how and where would you spend the additional time?
Reducing patient length of stay
How are communication challenges increasing the duration of patient cycles and reducing the quality of care?
Eliminating medical errors
- Have you experienced patient errors that were a result of poor communication?
- How much of the clinician's communication is virtual?
Enabling the optimal diagnosis and patient care plan
How much time is spent finding the right resources and tracking orders for patients?
Improving physician & nurse recruitment and retention
How is the staffing shortage impacting your health system?
Reducing administrative burdens
- Are communications a source of frustration or satisfaction?
- How much clinician time is spent on administrative tasks?
Improving work environment
Do you believe your patient care team is overwhelmed by workload and work intensity?
Increasing time for training and education
If you could increase your time for patient care, how would it impact your health system?
Optimizing clinical work processes
What are your top projects to improve clinical workflow for both your patients and clinical staff?
Closing 'open loops'
How easy is it to communicate between clinicians while they're mobile?
- How much time is spent placing and receiving calls, pages, etc.?
- How do you know who is available?
- How do you know what communications methods are available?
Reducing clinician wait times
Moving from paper to digital
How are you working to make the right information available to the patient care team?
Increasing Revenues (market share gains, customer loyalty, patient throughput, new services, etc.
- What are some of the metrics you would like to improve?
- How will your health system need to change in the future?
Reducing Costs (operational, supplies, payroll, etc.)
Does your current platform provide an opportunity to capture new revenues and optimize your cost structure?
Improving asset utilization (working capital, fixed assets, human capital, etc.,)
- What is the right allocation of Inpatient / Outpatient business for your health system?
- What service lines have you targeted for investment?
Attracting the right physicians and clinicians
In which areas would you like to improve your specialty reputation?
Maximizing the value of the physician referral base
What are some of the ways you are pursuing physician enablement strategies for growth?
Establishing the optimal environment for healing
- How are you working to make life easier for physicians? nurses?
- Are you looking to develop procedural centers of excellence?
- How would you describe your hospital's culture? Is it physician or patient centric? How would you like it to change?
Improving the efficiency of patient care delivery
Are you providing physicians with location independent services (their office or home)?
Supporting positive patient outcomes (ideal patient care plans)
Are you challenged today to keep up with the demands of offering competitive services to your community?
Eliminating medical errors
- How aggressively are you pursuing new models of care delivery?
- How are you looking to support the shift in emphasis from treatment-based care to preventative-based care?
Reducing the amount of patient time lost due to poor communications
How would you like to better enable access to clinical information (CPOE, EMR,PACS, etc.)
Improving the collaboration between clinicians
Have you optimized your clinical workflows to be patient centric?
Enabling greater patient care efficiencies
Have you integrated IT and communications to impact clinical workflows?
Ensuring the usability of clinical information tools
What new services / applications have your prioritized?
Supporting the increasing demands for mobility of care
- How would you like to extend connectivity throughout your health system?
- How much of the clinical team's collaboration is virtual?
Creating an IT platform to enable patient care communications
How do you enable physicians the flexibility to adapt to any care setting?
Ensuring consistent high quality of care
How have your investments in IT improved patient care delivery? Provided value for your clinicians? physicians? Patients?
Delivering better patient outcomes
Where have you invested in clinical information tools? Where are you planning to invest in the future?
Capturing new opportunities to serve patients
How are you working to build a new foundation for patient care? What are some of the ways you've seen increases in the mobility of patient care?
Eliminating patient errors
What changes will be required to capture the emerging opportunities for your health system (new markets, new services, new business partnerships, new patient delivery models)?
Optimizing clinical work flow
Let Technology Decisions:
Improve patient care
- Eliminating medical errors
- Creating better time with patients
- Shortening response times
Increase revenues
- Deploying new services
- Entering new markets
- Increasing patient throughput
Manage Costs
- Reducing operational expenses
- Leveraging existing assets and investments
- Reducing length of stay
