Process Types
Technology Decisions has experience designing and documenting the following types of processes:
- Management of customer care trouble tickets
- Performing backups
- Managing software load change
- Customer security
- Equipment acceptance
- Design of traffic facilities
- Implementation of transmission facilities
- Updating of translations
- Routing
- Datafill
- Dial plan
- Change control
- Management of bugs fixes/patches
- E911
- Lawful intercept
- Conversion of MF-SS7
- Network physical security
- Network access security
- Billing functions
IT Infrastructure Library (ITIL) Compliance
Typical processes that we have designed and documented as part of ITIL best practices in preparation for a Sarbanes-Oxley (SOX) audit include:
- Management of IT Infrastructure events
- Fault Management
- Backup and Restore Management
- Storage Management
- Workload and Output Management and Scheduling
- Operational Administration
- Operational Security
More information about ITIL
